Using Emotional Intelligence to Get Results

General cognitive ability, more commonly known as IQ, is the single best predictor of performance in a wide variety of jobs. But when you’re already in a job with lot of other smart people, and especially, if you’re a leader, what separates the great leader from the good leader? Emotional intelligence. In fact, emotional intelligence has been shown to matter twice as much as IQ and expertise. The best leaders have developed skills that help them understand people and how to get results through the efforts of other people. The most successful global companies are run by leaders who display attitudes that include self-confidence, self-control, achievement-orientation, empathy, and teamwork—all components of emotional intelligence.

“No doubt emotional intelligence is more rare than book smarts, but my experience says it is actually more important in the making of a leader.”

Jack Welch, business consultant and former General Electric CEO

This 1-day interactive seminar provides leaders hands-on experience in developing their emotional intelligence. Specifically, participants will learn the following concepts:

  1. Business case for emotional intelligence
  2. What some of the top leaders in the world have to say about emotional intelligence
  3. What emotions are and where they come from
  4. Four basic types of emotional competencies
  5. How to develop emotional intelligence
  6. How to use emotional intelligence to get results

This seminar is ideal for employees at all levels, including executives, managers, team leads, those aspiring to be in leadership roles, and individual contributors. The key outcomes participants can expect include:

  • Increased awareness of personal and others’ emotional states
  • Better understanding of what causes emotional reactions
  • Strategies to manage one’s own emotions
  • Strategies to manage others’ emotions to achieve team goals
  • Improved decision-making and social skills
  • Greater customer and employee satisfaction
  • An energized and engaged team
  • Improved employee productivity
  • Reduced employee turnover, tardiness, and absenteeism